This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and interact with us through various communication channels, including our contact form, Instagram, phone calls, letters, and text messages. By using our website or engaging with us through any of these channels, you consent to the practices described in this Privacy Policy.
- Information We Collect
1.1 Personal Information: When you use our contact form, communicate with us through Instagram, make a phone call, write a letter, or send a text message, we may collect certain personal information from you, such as your name, email address, phone number, and any other information you voluntarily provide.
1.2 Automatically Collected Information: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, and browsing behavior. This information helps us improve our website and better understand how visitors use it.
- Use of Information
2.1 Contact Form: When you use our contact form, we use the information you provide to respond to your inquiries, provide customer support, and address your requests.
2.2 Instagram: If you choose to connect with us through Instagram, please note that we may view and interact with any content you post or messages you send us on that platform, in accordance with Instagram’s terms of service and privacy policy.
2.3 Phone Calls and Text Messages: If you call us or send us a text message, we may use the information you provide to respond to your inquiries, provide assistance, or communicate with you as requested.
2.4 Letters: If you choose to write a letter to us, we will use the information you provide to respond to your communication.
2.5 Marketing Communications: We may use your contact information to send you occasional promotional and marketing communications, but only if you have provided your consent or where otherwise permitted by applicable law.
- Sharing of Information
We do not sell, rent, or disclose your personal information to third parties, except as described in this Privacy Policy or with your explicit consent. However, we may share your personal information with trusted service providers who assist us in operating our website, managing communications, or providing other necessary services. These service providers are bound by strict confidentiality obligations and are not authorized to use your personal information for any other purpose.
We may also disclose your personal information if required by law, to enforce our website’s terms and conditions, or to protect our rights, privacy, safety, or property, as well as that of our users.
- Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect certain information automatically. You can review our Cookie Policy [provide a link to your Cookie Policy] for more details.
- Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
- Your Choices and Rights
You have the right to access, correct, update, and delete your personal information. If you wish to exercise any of these rights or have any questions about our privacy practices, please contact us using the information provided below.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the effective date will be revised accordingly.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Andes Adventure Bikes SpA
RUT: 77.782.574-7
Eulogia Sánchez 65, Providencia, Santiago de Chile
23.07.2023; Santiago de Chile